Vipyes Privacy Policy — How Your Data Is Kept Safe

This Privacy Policy applies to all users of the Vipyes platform (vipyes.world). By registering on Vipyes, using the platform, or getting in touch with us, you agree to this policy.

Vipyes believes your personal data belongs to you. We act as responsible custodians of that data — not its owners. That is why the highest standards of care are applied at every stage, from collection through to storage.

This policy is written in English so that every member in Bangladesh can understand it clearly. If anything is unclear, please reach out to our support team.

Vipyes collects information in three ways — what you provide directly, what is collected automatically, and what is gathered during identity verification. Each is explained in detail below.

Every piece of data Vipyes collects has a specific purpose, and it is never used beyond that purpose. Below is a clear breakdown of what we collect and why.

• Identity Verification (KYC): Required to verify your age and identity, and to prevent money laundering — this is a legal obligation.
• Account management: Used for login, password recovery, and account security.
• Payment processing: To ensure deposits and withdrawals reach the correct destination.
• Fraud Prevention: Automated systems analyse device and IP information to detect suspicious activity.
• Platform improvement: Aggregated, anonymised usage data is analysed to understand which features are used most.
• Support Services: Previous communication history is reviewed to resolve your issue as quickly as possible.
• Responsible Gaming: Unusual betting patterns are detected and support is provided where needed.

Vipyes may share your data with specific parties in limited circumstances and in strict accordance with set rules. Your data is never sold under any circumstances.

• Payment Providers (bKash, Nagad, Rocket, Bank): Only the information necessary to complete a transaction is shared — not your full profile.
• Game Providers: Third-party providers are used to operate Live Casino and Sports Betting — only session data is shared, never personal information.
• KYC verification service: Regulated third parties may be used for identity verification — they do not retain any personal data.
• Legal Authorities: Relevant data may be disclosed in response to a court order or a lawful request from a government authority.

If we ever need to share your data with anyone outside the list above, we will ask for your explicit consent first.

Vipyes uses multiple layers of security to protect your data. Even if one layer is breached, the next will hold — keeping the entire system secure.

• Transfer encryption: All data transmitted between your browser and Vipyes servers is encrypted using 256-bit encryption via TLS 1.3 protocol.
• Server-side protection: Passwords are stored in hashed form — they are never held anywhere in plain, readable text.
• Access control: Even within Vipyes, not all staff can access all data — each team member only has access to what they need to do their job.
• Regular Security Audits: Third-party security specialists regularly audit the platform for vulnerabilities.
• Suspicious login detection: Verification is automatically requested when a login attempt is detected from an unrecognized device or location.
• Backup & Recovery: Regular backups are stored in a secure location to ensure no data is lost in the event of an unexpected incident.

Vipyes uses cookies to operate and improve the platform. Cookies are small files stored in your browser that make future visits smoother and more convenient.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent login and payment functions from working correctly.

Vipyes does not retain data longer than necessary. Each category of data has a defined retention period — once that period expires, the data is securely deleted.

• Active Account Data: Retained for as long as your account remains active.
• Closed Account Data: After account closure, data is typically retained for 5 years due to legal obligations.
• Transaction Records: Financial records must be retained for a specified period in accordance with regulatory requirements.
• Support Chat History: Retained for 1 year to ensure issues can be properly resolved.
• Analytics Data: Anonymised, aggregated data may be retained long-term — it cannot be used to identify any individual.

You have a number of rights regarding your data at Vipyes. To exercise any of these rights, please contact our support team — requests are typically responded to within 7 days.

Vipyes strictly prohibits registration by anyone under 18. Date of birth is verified at the time of registration, and identity documents may be requested if there is any doubt.

If we receive any data belonging to a minor, it will be deleted immediately and the associated account will be closed. Please contact our support team to report such cases.

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to us directly. We take every concern seriously and are happy to help.

If this Privacy Policy is updated, the revision date will be shown at the top of the page. For significant changes, an SMS will be sent to your registered mobile number in advance. Continued use of Vipyes after any changes have been made will be considered acceptance of the revised policy.