Vipyes Responsible Gaming — Play for Fun, Stay in Control

Most people game or bet for entertainment and stay fully in control. But sometimes a gaming habit can become a problem — that's not a sign of weakness, it's a real situation that can be addressed.

The core principle of responsible gaming at Vipyes is that gaming should never overshadow other areas of your life. Family, work, health, and financial stability always come before gaming.

Ask yourself these questions — if two or more feel like a "yes," take a moment to pause and use the tools below or speak with support.

• Are you regularly betting more than you can afford?
• Are you placing more bets trying to recover money you've lost?
• Are you hiding your gaming activity from family or friends?
• Is gaming affecting your ability to focus on work or studies?
• Are you unable to stop gaming even when you want to?
• Are you borrowing money or draining your savings to fund gaming?

Problem gaming has specific warning signs — recognizing them early makes it possible to take action sooner. Vipyes wants all its members to stay aware of these signs.

You'll find all of vipyes's responsible gaming tools under the "Responsible Gaming" section in your account settings. Log in and head there — everything is available in Bangla. Step-by-step instructions for each tool are provided below.

Step by step: How to activate Self-Exclusion

Sometimes family or friends notice a gaming problem before the person themselves does. If you think someone close to you may be in this situation, here's how you can help.

• No anger or judgment: Speak calmly and with empathy, without labeling them directly as a 'gambler' — this helps lower their defensiveness.
• Mention Specific Incidents: Rather than making general complaints, share specific examples of what you've noticed.
• Here's where to get help: Let them know about vipyes's self-exclusion tool and offer to reach out to support together.
• Take Financial Precautions: If you feel your family's finances are being harmed, take steps regarding joint accounts or savings.
• Seek Support for Yourself Too: If someone close to you is struggling, it can take a toll on you too — make sure you're taking care of yourself as well.

If a family member wants to request that an account be closed on someone's behalf, please contact support — we'll help when a request is made with appropriate evidence.

Vipyes strictly prohibits anyone under the age of 18 from using the platform. This isn't just a regulatory requirement — protecting the mental and financial wellbeing of minors is our highest priority.

• Date of birth is required at registration and is verified
• If there is any doubt, a photo of a national ID or birth certificate may be requested
• Immediate account closure and balance refund if an underage account is identified
• Access from school or college networks is automatically restricted

Do minors — children or younger siblings — use your device? Always log out of your Vipyes account and never share your password. Use your browser's parental controls.

Vipyes believes in responsible gaming — not just in words, but in practice. Our business success depends on the long-term satisfaction of our members, never at the expense of any member's wellbeing.

• No Aggressive Advertising: vipyes never pressures members to bet more or sends uncomfortable marketing messages.
• Harm Detection System: Unusual betting patterns or sudden large deposits are automatically flagged for review.
• Honoring Self-Exclusion: All promotional communications are paused during self-exclusion — members are never pressured to return.
• Transparent Payout Information: The average return rate for every game is clearly displayed — we always make it clear that no game offers a "guaranteed win."
• Team Training: All vipyes support staff are trained in responsible gaming — if they notice signs of a problem, they will proactively offer assistance.

We believe a happy and healthy member is Vipyes's greatest long-term asset. That's why responsible gaming isn't an added feature for us — it's a core part of who we are.

You don't have to face gaming concerns alone. Vipyes's support team is always available and handles every conversation with full confidentiality.