Vipyes FAQ — Answers to All Your Questions

KYC, or Know Your Customer, is a one-time identity verification process that must be completed before your first withdrawal. You won't need to do it again after that. To complete KYC on Vipyes, log in, go to Account Settings, click "Verify Account," and upload the following documents:

• National ID Card (NID) — clear photos of both front and back
• A selfie — A photo of you holding your NID
• Mobile Banking Number Verification — In most cases, your NID is all you need

If the image is clear, it usually takes 12 to 24 hours approval is granted. Once KYC is complete, all future withdrawals will be processed faster. If you don't have an NID, a passport or driving licence is also accepted.

Wagering (or rollover) refers to how many times you need to place bets on your bonus amount before you can withdraw it. For example, say you deposit ৳1,000 and receive ৳1,500 as a 150% bonus. If the wagering requirement is 20x the bonus amount, then:

A few important points: Slots Betting Bets generally count at 100%, though Live Casino wagers or bets placed at lower odds may only count partially. Each bonus offer page clearly states the specific wagering terms — read them carefully before claiming. You can track your current wagering progress in real time from your account dashboard.

Depositing on Vipyes via bKash or Nagad typically takes 1 to 5 minutes credited to your wallet. Rocket or bank transfers may take up to 30 minutes. Bank transfers made after 11 PM are processed the following morning.

If your deposit hasn't arrived, run through these checks yourself first:

• Check that your bKash or Nagad transaction has a Transaction ID — note it down
• Make sure you've sent to Vipyes's designated payment number
• Check that you've sent at least ৳200

If it still hasn't arrived, contact Vipyes Live Chat with your transaction ID and the time you made the transfer. Within 24 hours at most resolved. If you sent funds to the wrong number, let us know as well — the support team will assist with recovery.

Signing up on Vipyes is simple — the whole process takes under 2 minutes. Just have the following details ready:

• Full Name — exactly as it appears on your National ID
• Mobile Number — Any active Bangladeshi number (ideally registered with bKash or Nagad)
• Email Address — Important messages and reset links will appear here
• Date of Birth — to verify you are 18 or older
• Password — at least 8 characters, including one number and one special character

No documents are needed at registration — KYC can be completed later. Once you register, a verification link will be sent to your email; just click it to activate your account. You can then deposit ৳200 and claim your 150% welcome bonus.

Vipyes offers betting on football, tennis, basketball, hockey, and 20+ other sports. To get started, log in and select "Betting" to browse all upcoming and ongoing matches.

The most popular football betting markets are:

• Match Winner (1X2) — Which team wins or if it's a draw
• Over/Under Goals — Total goals over or under 2.5
• Both Teams to Score — Yes or No
• Handicap — bet with a goal handicap for the team

In-Play Live Betting you can place bets — odds update in real time. If it's your first time betting, start small, around ৳50–৳100, and get comfortable before increasing your stakes.

Withdrawing funds from Vipyes is simple and fast. Log in and go to your account dashboard to "Withdrawal" or go to the "Withdraw" section. Choose your payment method (bKash, Nagad, or Rocket), enter the amount, and confirm.

A few things to keep in mind: KYC verification is mandatory before your first withdrawal — Once done, subsequent withdrawals are faster. If you want to withdraw from your bonus balance, you must complete the wagering requirements first. Please note that a withdrawal request cannot be cancelled once it's being processed, so double-check the number and amount before submitting.